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Frequently Asked Questions
How do I reset my password?
Open the Belush Connect app and tap Forgot password on the login screen.
Enter your registered email address and follow the instructions sent to your inbox.
If you are already logged in, go to Settings → Change Password.
How do I update my personal details?
Navigate to Settings from the bottom tab bar, then tap
Update details. You can edit your full name and any other available
profile fields. Tap Save to confirm your changes.
Why can't I see my pending orders?
Pull down on the Home screen to refresh your order list. If orders are still
missing, check your internet connection. Persistent issues may indicate a
sync problem — please contact support with your Customer ID so we can
investigate.
How do I approve or confirm a customer order?
On the Home tab you will see a list of pending approvals. Tap any order card
to view the full details, then use the action button to confirm or reject the
order. Confirmed orders move to the Orders tab automatically.
How do I enable biometric login?
After logging in with your credentials, the app will prompt you to enable
Face ID or fingerprint authentication. You can also toggle this later from
your device's app settings. Biometric data is never stored on our servers.
How do I permanently delete my account?
Go to Settings → Delete account. You will be asked to
confirm the action. Deleting your account is permanent and cannot be undone —
all your data and order history will be removed. If you need help, contact
support before proceeding.
I'm not receiving push notifications. What should I do?
Check that notifications are enabled for Belush Connect in your device's
Settings → Notifications. Ensure the app is not in low-power
mode. If the issue persists, log out and back in to re-register your push
token, then contact support if it continues.